
|
|
Customer Responses
I'm writing
this as a letter of appreciation for not only enhancing my knowledge
of concrete and the art of stamping,but for being available each and
every time I have called with questions...
It is such
a pleasure to deal with a company ... whose
first and foremost priority is to serve and continue to serve long
after payment has been received, be it for your class or merchandise.
Two years
ago when I attended your Deminar, I was already stamping for about ten years.
Because I was never instructed or trained by someone who took pride in their
work, I continued to struggle with certain aspects of the process of
stamping. Finances, pride, ego and all the other things that go along with
the reasons why men don't get help when they need it (especially masons)
kept me from doing the best possible job I could do for my customers.
Oh, I thought I was giving my all, but certain flaws would surface
now and then that would create problems with the finished product.
Now Doug,
don't get a big head, but the stamping industry has been blessed with your
presence not only as a craftsman in this trade, but also as a dependable
teacher and mentor to those who want to pursue this field of work in the
concrete industry.
I personally
own stamps from several different companies because of opportunities
I had to purchase them when I first got into this field. Each salesman would
insist on the superiority of his product and at the same time verbally downgrade
or cut-up the quality of the competition's product. Stampcrete, Increte,
Bomanite, Pattern Concrete, Goldblait, each of them claiming that only
a fool would purchase any other product but theirs. Nothing could be
further from the truth. This fool purchased two set of tools after
attending your Deminar and by far, the quality and performance of the stamps,
as well as the appearance, far exceeds any of the competition's by
1,000%.
But more
important than that was the fact that while I was at the Deminar and personally
asked you (Doug) about your competitors' products, never did I hear you
criticize or viciously downgrade them, but always answered in a professional,
businesslike manner. All of these attributes have become assets to the
growth of The Stamp Store®. Your word have been proven and
tested to be true in every aspect and dealing I have had with you or
your store employees.My
hopes and prayers for you would be that you would continue to be a lighthouse
in
the Stamping industry as it continues to grow and meet the needs
of consumers in the years to come. Thank you for all of your help and,
most
of all, your cell phone number (HELP)."
Jamie Suriano
StoneAge Concrete Company
Schenectady, NY
"Doug:
We certainly
appreciate all the support and service you and your wonderful staff provide
to us. Everyone is so patient, knowledgeable and always willing to
help us with our questions or need for product information."
Maxine
Hanson-Mulvey
Mulvey Decorative Concrete
Stillwater, OK
"I
just wanted to let you know how much we enjoyed the three-day June Deminar.
We have been to two other seminars by major decorative/stamped concrete
product suppliers and there is no comparison to your Deminar. Your entire
operation and staff were very professional and very helpful. I left the Deminar
more confident than ever before. Visiting actual job sites for the hands on demonstrations
was very informative. Since returning we have complete two stamp projects
of our own. And thanks to your on going telephone support we have two very
satisfied clients. When I had a technical problem, I got to speak to a
skilled mechanic of the trade and not a salesperson, which sometimes
is very important. We anticipate
our stamping division growing in the coming months and look forward to
doing business with you. Thank you for all of your help.
Sincerely
yours,
Stephen
G. Johnson, Owner
Suburban Concrete Contractors
"I
loved your seminar! In over 22 years of being in business, I've been to many
seminars. I give
yours an A+! You
make it easy to understand and the on-the-job
experience helped me to see decorative concrete construction at its
best. I learned
the latest techniques in concrete stamping, staining and overlay systems.
Since the seminar, your support has been reassuring and helped to give
me the confidence to bid and get jobs. Please tell you staff that I appreciate
their true professionalism and their help. With all of your help
at The Stamp Store®, I've already doubled my investment
of the seminar, and it has been just a short time.With the
decorative concrete systems you teach, and with your support, I am excited
about knowing that my company is going to a higher level in taking care of
my customers and increasing my bottom line profit.Thank you
and your staff so very much!" William
Guinn, President
Bill's Custom Concrete, Inc.
"I
spent two days with Doug and his crew in mid-April and learned more in those
two days than
I had in several months
of research on my own. I left Oklahoma
feeling confident that I could return home and stamp out my first project
no problem. Doug showed me multiple jobs around town that he had finished
and explained exactly how he had done them. He also showed me jobs the competition
had done and the difference in the quality of the tools. I got hands-on
experience as I observed and took part in a stamped project. This is no boring
classroom situation. It's in the field, practical experience. Doug uses the products
he sells every day and though there was no pressure to buy anything, the
finished product was all it took to convince me where I would do my shopping.
He is the consummate professional; knowledgeable, forthright, and generous
with information."
Jason Balderston
Cascade Decorative Concrete
|